OfficeSpace Defines New Workplace Software Category

OfficeSpace Software has introduced a new workplace software category called Built World Operating Software, featuring its AI Operating System for the Built World.

The built world encompasses the buildings, spaces, and assets that drive productivity and performance within organizations. As organizations reinvest in their workplaces, there is increasing pressure for every square foot to deliver measurable value for both the business and its people.

Built World Operating Software is designed to help leaders unify how organizations plan, operate, and experience their physical workplaces within a single intelligent system, moving away from managing them through disconnected tools.

Currently, most organizations use static, siloed systems that are not designed for hybrid work, fluctuating attendance, sustainability goals, or real-time decision-making. This leads to a lack of visibility into how workplace strategy translates into daily operations and employee experience, resulting in what OfficeSpace calls the Built World Experience Gap—the disconnect between workplace intent, performance, and human experience.

The consequences are significant, both economically and for employees. OfficeSpace estimates that organizations in the U.S. lose more than $1.3 trillion annually due to underutilized space, asset downtime, and lost productivity, while employees struggle with workplaces that do not adapt to their needs.

“The built world directly shapes how people experience work—and how organizations perform,” said Erin Mulligan Helgren, CEO of OfficeSpace. “We continue to see extraordinary demand for our category-leading platform because workplace leaders need clear intelligence to understand what’s working, what’s not, and how workplace decisions affect both performance and people. We built the AI Operating System for the Built World to support smarter strategy while delivering better workplace experiences.”

A new category for a new workplace reality

For decades, workplace technology has been divided into two main categories: Integrated Workplace Management Systems (IWMS) focused on operational execution, and Workplace Experience (WEX) platforms focused on employee-facing tools.

OfficeSpace was founded nearly 20 years ago to unify both, based on the belief that employee experience and operational strategy must inform one another, not exist in isolation.

By bringing workplace operations and experience together within a single intelligent platform, OfficeSpace gives leaders the visibility and control required to manage the built world strategically, while ensuring workplaces remain intuitive and responsive for the people who use them.

“OfficeSpace has always operated in its own category,” said Karen Bucks, Chief Marketing Officer at OfficeSpace Software. “Legacy workplace software was built as disconnected tools that promised integration but never delivered it. And while new startups are emerging, few can master the complexity of the built world or the depth of data required to truly support it—something we hear frequently from the clients who choose us. The future of work requires a unified, intelligent system that improves performance and makes the workplace more intuitive and human—and that’s the category we live in.”

The only AI operating system for the built world

The OfficeSpace platform combines AI-powered workplace operations, real estate and portfolio management, asset lifecycle management, and employee and visitor experience into a single system of record and action.

OfficeSpace also delivers a growing suite of AI agents and automated workflows that manage everyday workplace tasks—from forecasting space needs and anticipating maintenance to guiding employees to the resources they need—enabling leaders and teams to focus on higher-value, strategic work.

A key differentiator is the platform's proprietary AI model, purpose-built for the built world and trained on billions of anonymized data points from real workplace behavior across space usage, assets, maintenance, and employee interactions. This supports OfficeSpace’s agentic capabilities, making generative scenarios and space recommendations actionable and practical. Supported by an in-house team of AI and technology experts, the platform delivers enterprise-grade security, scale, and reliability—unlike solutions built on generic AI models.

Closing the built world experience gap

OfficeSpace is setting a new standard for how organizations plan, operate, and experience their workplaces, enabling clients to close the Built World Experience Gap by:

• ​Increasing space utilization by up to 66%
• ​Reducing real estate and operating costs by up to 30%
• ​Extending asset lifespan by 10–20%
• ​Improving employee productivity and engagement by up to 2.5x

For the first time, CEOs, CFOs, CIOs, CHROs, and workplace leaders can operate from a shared intelligence layer that connects space, assets, people, and performance—enabling decisions that benefit both the organization and the people who power it.

“The next era of enterprise performance won’t come just from adding more space,” Helgren added. “It will come from making the space organizations already have smarter and more responsive to the people inside it. That’s the future we’re building at OfficeSpace.”

The company also recently unveiled AI Canvas, its new AI Space planning solution embedded directly into its platform. Due to high demand, the company opened a waitlist to support priority client onboarding.

Get more out of your space, and connect the people in it.