Request Management Software Features
OfficeSpace's Request Management Software enables teams to quickly create, approve, and manage facility tickets through a configurable system that streamlines work order prioritization, automates assignments, tracks progress in real-time, facilitates communication with comments and notifications, and is trusted by over 2,000 global teams including major companies like BCG, KPMG, and Capital One.
Request Management Software
Resolve workplace requests in minutes.
Eliminate disorganized facility requests and slow response times. With OfficeSpace’s configurable request manager, teams can create, approve, and manage facility tickets in seconds.
Get started with OfficeSpace in 35 days.
Streamline facility requests
View work orders in a ticketing queue and prioritize urgent requests.
Measure and improve response times
Automate work order assignments and track progress in real-time for faster resolutions.
Stay informed
Add comments to tickets, track and share status updates, and automatenotifications.
OfficeSpace powers workplace excellence for 2,000+ teams globally
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Create facility request workflows
NEW: Automate recurring requests
Schedule routine requests once, and OfficeSpace creates and tracks each ticket automatically in the queue your team already uses, with no extra reminders or repeated setup.
NEW: One workflow for requests and asset work orders
With the Request Manager and OfficeSpace Assets integration, a request submitted by an employee becomes a work order for your maintenance team, with the employee's location, attachments, and the asset (if they know it) already on it. When the job is done, the request closes itself and the employee is notified. Learn more →
Customize your work order process
Define request types and channels, set assignment and subscription rules, set SLAs for first action and resolution times, and prioritize critical requests.
Submit location-specific requests
Submit location-based requests with photos by dropping a pin on digital floor plans via desktop, mobile devices, or Slack, and add request details for facility management context.
Get real-time updates & notifications
Increase transparency and operational efficiency with customizable work order status updates for everyone involved.
Improve compliance
Meet health, safety, and environmental regulations with centralized request and equipment maintenance logs.
Accelerate field service
Submit mobile work orders
Createnew work orders on mobile, then manage facility requests on the go via mobile app or web.
Send new work orders via Slack
Submit, receive, manage, delegate, and resolve requests in real time with intuitive Slack commands.
Analyze service request trends
Review work request types
Review work order volume, response times, and outcomes with dashboards to inform staffing, training, and facility improvements based on trends.
Send surveys
Assess employee satisfaction on completed service requests via automated follow-up surveys.
Forecast investment
Forecast predictive maintenance timing and costs by analyzing maintenance histories, response times, and technician performance analytics.
INTEGRATIONS
Integrated out of the box
OfficeSpace comes fully integrated with Microsoft, Google, Slack, and Zoom.
Simplify the tech stack and keep work moving.
TAKE A TOUR
See it in action
Take a self-guided tour to see how you can create, track, and resolve facility work order requests.
Mobile app
Access every critical OfficeSpace feature on an intuitive mobile interface for untethered workspace management.
Preventative Maintenance
Keep assets functioning longer and eliminate downtime with automated, proactive maintenance software so you can avoid costly downtime or expensive early replacements.
Desk booking
Unlock easy ways to find and reserve optimal seats, automatically free up vacant desks, and enable desk lending to maximize utilization.
Room booking
Reduce conference room conflicts with real-time availability and notifications.
CONTACT US
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REVIEWS
Real talk from real users.
Read what users say on G2 — the world’s most trusted software marketplace.
“Great tool to easily book your desk and meeting rooms and create facility tickets."
Neal T.
Facilities Manager, Infrastructure Engineering, Consulting & Technical Services
“OfficeSpace Software has been a game-changer for our facility management teams."
Anthony K.
Facility Manager, Financial Software, SaaS
"This software has become a mainstay in my facilities management portfolio."
Jerry B.
Facilities Manager
FAQ
Questions? We're here to help.
Browse request manager FAQs. Don't see what you're looking for? Contact us.
What is maintenance work order software?
The core function of work order software (also called request management or CMMS software) is to facilitate a structured and efficient workflow for managing maintenance requests within an office. This includes everything from routine preventive maintenance to unexpected repairs. Companies use technology to manage and track work orders efficiently to ensure minimal disruption to daily operations, a smoother work order process, and optimal use of facility resources. Facility managers can also use this technology to measure job performance and team effectiveness in resolving facility requests.
What is the benefit of having work order software?
Request management systems are designed for ease of use for facility managers and employees. With intuitive interfaces, employees can easily submit and track facility requests in mobile ticketing systems, also known as a Computerized Maintenance Management System, or CMMS. Within these systems, Facility Managers view dashboards that centralize facility requests and simplify tasks like scheduling, delegating, and tracking ticket statuses for greater efficiency in work order management.
Additionally, a CMMS generates valuable data on response times, technician performance, and cost analysis to support strategic decision-making and help facility managers identify trends, forecast needs, and allocate resources more effectively.
Using a central place to manage facility requests improves asset management and reduces employee downtime due to facility or equipment issues.
What are the key features to look for in work order management software?
Work order management software systems like OfficeSpace offer key features like streamlined request submissions for quick logging and tracking, centralized communication including automated status notifications and comments to track outcomes and measure satisfaction, integrations with familiar tools like Slack, and reporting dashboards with real-time and trend data for better decision-making.
What kinds of organizations benefit from work order software?
Any organization with offices can benefit from having a streamlined way to handle maintenance management and scheduling. Whether the office has 200 or 10,000 employees, a good work order management system can make everyone’s lives easier when it comes to maintenance scheduling and work requests.
Workplace management solution for the built environment
Employee Homepage
Plan your week, book your seat, and find your people all in one homepage—before you get to the office.
Preventative Maintenance Software
Emergency maintenance and equipment failures mean major workplace disruptions. Keep assets functioning longer and eliminate downtime with automated, proactive maintenance software.
Asset Management
Be the hero of your workplace with the platform that gives you total visibility and control over every item in your facility—from laptops to large equipment—before costly breakdowns happen.
Room Booking
Find a room. Walk in. Get to work. Cut down on empty space and scheduling conflicts with automatic check-in, release, and real-time room status—no taps, no friction.
Get more from your space, and connect the people in it
With intuitive tools to plan spaces, coordinate in-office days, manage desks and rooms, and optimize real estate portfolios—all in one platform for modern work.